Modix Product Return Policy
1. Buyer may return unopened items in the original packaging within 14 days from the day of receiving the items. If 14 days or more have passed since the receiving, we cannot offer you a full refund.
2. Buyer should contact Modix for a return request to confirm the return address. The request should include the reason for the request for return and photos of the items in original packaging. Buyer will bear the cost of returning shipment.
Items will be sent within 14 days from the refund confirmation notice provided by Modix.
3. Once the items are opened and/or used, it is the Modix sole decision if to accept refund requests. Buyers should be fully cooperative with Modix support before submitting a refund request for open/used items.
4. Any return made by Buyer without a written return authorization from Modix will be considered an unauthorized return (“Unauthorized Return”). Unauthorized Returns will not be subject to a refund.
5. Please note that all refunds DO NOT include shipping, and/or other fees such as courier transaction or customs fees, tariffs, taxes, and duties. Any warehouse restocking fees will be deducted from the refund total amount.
6. You may not request for a refund if you fail to complete the customs clearance or fail to or refuse to collect your products resulting in products returned or destroyed by the customs office. Buyers will pay the fees involved in returning the items to the shipment origins and repay for the new shipping costs.
7. Upon receipt of the returned item, we will fully examine it and notify you via email, within 10 to 15 business days, whether you are entitled to a return. If you are entitled to a return, we will refund according to your original method of payments.
8. Refund credit processing time may vary based on the payment method. Refunds via credit cards may take 14-20 business days to reflect in your account whereas wired bank transfers may be faster.