Support

Modix support

Support for the life of your printer.

Technical support when the printer needs it. Professional services when your project does.

Every Modix owner has a direct line to the support team. When email is not enough, a video session is a request away.

Email support Professional services

A Modix engineer replies during your regional support hours. Have ready: model, serial number, firmware version, a photo or video.

The Modix Customer Zone: guides, downloads, calibration and troubleshooting sections

Technical support

Something wrong with the printer: troubleshooting, calibration, firmware and print quality, answered by Modix engineers.

support@modix3d.com

Professional services

Material, model design and adoption help from a time bank of application-engineer hours.

How the time bank works →

Customer Zone

Manuals, print profiles, firmware and guides for your printer, behind your customer login.

Login details arrive with your printer

Customer service

Orders, payments and logistics: existing orders, invoices, shipping and spare-part deliveries.

customer-service@modix3d.com
A Modix application engineer at work

Modix professional services

For your project, not just your printer.

Technical support fixes the machine. Professional services move your project forward: a time bank of application-engineer hours, selected with your printer order and spent on your parts, your materials and your workflow.

How it works
  1. Choose a time bank when you order the printer.
  2. Book sessions with a Modix application engineer.
  3. Hours are drawn as you use them, on the topics you choose.
Material selectionThe right material

Filament or pellet, chosen for strength, finish and cost, before the first print.

Model designDesigned for large-format

Orientation, walls and supports so big parts print reliably.

AdoptionFrom test to production

Onboarding, training and workflow setup for your team.

MindsetThinking at scale

Parts, throughput and workflows planned around a large machine.

Live support

Engineers in your working hours.

Modix support teams in Europe and North America answer email on weekdays, with remote diagnostics and hands-on troubleshooting. Video support sessions are available on request.

North America
Monday to Friday, 09:00 to 18:00Eastern time
Europe
Monday to Friday, 10:00 to 18:00Central European time
Video sessions
On request, scheduled with your engineerScreen share and live camera on the printer

Write to support@modix3d.com. Requests sent outside these hours are picked up on the next working day.

Customer Zone

Everything your printer needs, in one login.

Your username and password arrive with the printer. Inside, the documentation is organised by what you are trying to do. The zone is for Modix owners only.

Warranty registrationRegister your printer to activate coverage and keep your record current.
User guidesFirmware updates, materials and printing guide, outstanding printing settings, maintenance.
Assembly manualsStep-by-step assembly with interactive 3D models of every sub-assembly.
Calibration guidesBed levelling, extruder, IDEX and print-head calibration, in the right order.
TroubleshootingGeneral troubleshooting, clog and blob prevention, layer shifts, heater faults.
DownloadsPrint profiles, firmware releases, 3D models and useful files for your model.
Print head sourcingWhere to source nozzles, heaters and hotend parts, with part numbers.
Advanced topicsSecond-head printing, very high temperature, multi-material and calibrated filament settings.
Model comparisonSpecifications of every Modix model side by side, for upgrades and second machines.

Bought a used Modix, or lost your login? Email support@modix3d.com with the printer’s serial number.

Assembly manuals

Every sub-assembly as a 3D model you can explore.

The current assembly manuals embed interactive 3D models. Rotate a sub-assembly, explode it to see how the parts stack, and follow the build with the model next to the steps.

  • Rotate, zoom and explode each sub-assembly
  • Part names and orientation shown on the model
  • Works in the browser, no software to install
The online 3D model viewer included with the Modix assembly manuals

Faster answers

Send a ticket an engineer can act on.

Cases move fastest when the first email carries these three things.

1. The machineModel, serial number, firmware

The model and serial number from the label on the frame, and the firmware version shown on the screen.

2. The printMaterial, slicer, profile

What you were printing, the material, the slicer and profile, and whether the settings were changed from the Modix profile.

3. The evidencePhotos or a short video

A photo of the part or the failure and, for anything that moves or sounds wrong, a short video. Attach the G-code if you have it.

Email support Reply comes from a Modix engineer, in your time zone.

Not sure which path you need?

Tell us what you see. We route it.

Printer problem, project help or an order question: one email to support and the right Modix person picks it up.

Not a Modix owner yet? Contact sales →
Email support